Suggest
Every new message gets a draft in the conversation. You or your team decide whether it goes out. Only a customer who asks for a person hears right away that a colleague will pick it up.
AI customer service
Let your AI agent handle the everyday questions
Opening hours, delivery times, prices: you've answered most WhatsApp questions a hundred times. Your AI agent now answers them from what your business knows. Anything it doesn't know goes to your team.
Curious how our AI agent answers? Message us on WhatsApp and try it
N&
Noord & Co
yesterday
Hi! Are you open on Saturday?
Hi! We're open 9am to 5pm on Saturday.
Your AI agent replied
Great. Can I exchange something I bought last week?
I'm passing your question to a colleague. You'll hear from us soon.
today
Mila
Morning Emma, yes, within 30 days that works with your receipt. Which product is it?
How it works
It answers, hands over, and learns
An example from a shop. Click through the steps.
If it's in your knowledge, the AI agent answers right away
Even at a quarter to ten at night. The same message tells your customer the reply comes from an AI assistant and how to reach a person.
If the AI agent doesn't know, it passes it on
It doesn't make things up. Your customer hears that a colleague will pick it up, and the conversation waits for your team with the reason attached. Complaints and refund questions go the same way.
You or a teammate step in
As soon as someone on your team replies, the AI agent stays out of that conversation. Done? Hand it back to the AI.
The AI agent learns from your answer
If it handed a question over and a colleague answered, that question lands under Unanswered questions. Choose Add, and the next customer who asks gets an answer straight away. Nothing is added without your say.
Emma Clarke WhatsApp
Hi! Are you open on Saturday?
9:47 PM AI agent
Hi! We're open 9am to 5pm on Saturday.
9:47 PMGetting started
How you switch it on
1
Give it your knowledge
Let it read your website, upload a PDF, or type in short facts, like delivery times or your returns policy. If you have WhatsApp history, it lines up your most common questions for you to tick.
2
Pick how it sounds
Choose a tone and when it brings in a colleague. You enter your opening hours once, in Settings.
3
Test it, then pick a mode
Ask it questions the way a customer would, without anything going out. Then choose: drafts, or replying on its own.
Two modes
Suggest, or reply on its own
You start on Suggest. Once you trust its drafts, let it reply on its own, around the clock or only outside your opening hours.
Reply on its own
It answers by itself, at night and on weekends too. When it doesn't know, it passes the conversation to your team. Switch back whenever you like.
Handing over
When it brings in a person
It doesn't make things up. In these cases it tells your customer a colleague will pick it up, and your team sees why in the inbox:
- Your customer asks for a person, even on Suggest
- The answer isn't in your knowledge
- A complaint, a refund question, or an angry customer
- Legal or medical questions
When someone on your team takes over, it stays out of that conversation until you hand it back.
Where the answers come from
From your business, not the internet
It reads the whole conversation, so customers never have to repeat themselves. The facts come from here:
- Your website, which it reads itself and again every week
- Files, notes, and questions with answers that you add
- Your opening hours
It only learns from your business, never anyone else's. When it couldn't answer a question and your team could, you fill that gap with one tap.
Learn more
How the rest fits together
The AI agent works in the same inbox as your team. Here's what it costs and how AI fits into your automations.
Questions
Frequently asked questions
Hand it the everyday questions.
You start on Suggest, so you see every reply before your customer does.
Prefer a hand getting started? We'll get you started
Start free, no credit card required No setup fees No commitment